Bibliografia Outsourcingu

• Analysis of Parallel Iterative Solving Methods for Markovian Models of Call-Centers.

  Bylina Jarosław, Bylina Beata

  Szczegóły Ukryj
  Communications in Computer and Information Science/ Springer (2010) artykuł t. 79 s. 322-331

  call center

• A markovian model of a call center with time varying arrival rate and skill based routing.

  Bylina Jarosław

  Szczegóły Ukryj
  Communications in Computer and Information Science/ Springer (2009) artykuł t. 39 s. 26-33

  call center